Marble Surface

Refund & ReturnPolicy

 

Refund generally Initiate within 48 hours and refund will be credit to your Bank Account 3-5 working days. 

 

 

We do accept replacement of items if the product you receive

  • is different from what we have mentioned

  • is damaged or in bad condition

  • has been called off by the company (Safety standards)

In all the above cases, you will be issued a free exchange of products without any additional fee. All you need to do is to send the product back to our address, once we get it, we will contact you to issue another one.

Delayed delivery or Package loss: We offer an unconditional refund on package loss/delayed delivery under our 60 days shipment protection plan which states, if a product doesn’t arrive after 60 days of payment processing, we will issue 100% refund back to the customer’s account assuming the package has been lost.

We do not issue refund:

  1. For all electronic items

  2. If a product has been used or broken by the customer

  3. Refund request is raised after 48 hours of successful delivery

Returns ?


We want you to love any product that you buy from us and in case if any product that has been hampered or damaged while transportation must be notified by an email with a image proof within 48 hours of the product being delivered. please drop us a mail at dkcrafttouch@gmail.com and we will get back to you and .

 

Cancellation Fee

We use third-party shipping companies as our courier partner. The cost of each delivery varies depending upon COD/Prepaid or the location of the customer. The same is applicable to the return/replacement of products.

 

In the case of product cancellations, return or refund the customer shall bear the forward and return (Whichever is applicable) charges.

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